Frequently Asked Questions

FAQs

  • Depending on the provider, we are able to take certain insurances. If we are out of network or you choose a provider that is out of network, we can provide superbills to bill your out of network benefits.

    To determine your out of network benefits, contact your insurance company and ask for the coverage for the following codes:

    90791 (Intake Assessment)

    90837 (53+ minute session)

    90834 (37-52 minute session)

    BCBS and Aetna insurance accepted by most of our providers.

    UHC is accepted by our clinician Jennifer Salazar, LPC, Lisa Johnson, LPC and Jenna Ciancanelli, LPC.

  • Cost with insurance:

    Contact your insurance plan and ask what the coverage is for:

    90791 (Code for the psychotherapy intake session)

    90837 (Code for the psychotherapy follow-up session)

    Please contact us if you would like us to help you in determining the cost with insurance!

    The cost without insurance depends on which provider you choose to work with. The prices listed below are if you are NOT using insurance for services:

    Jennifer Salazar, Licensed Professional Counselor (LPC), Jenna Ciancanelli, LPC and Lisa Johnson, LPC
    Intake: $195

    Follow-up: $175

    All of our Licensed Associate Providers:

    Intake: $150

    Follow-up: $135

  • We are able to offer in-person sessions at our North Scottsdale office: 7730 E Greenway Rd Suite 205 Scottsdale, AZ 85024. Please note, some of our providers only work virtually. When you fill out our new patient questionnaire, you have the option to select which you or your teen prefers.

  • At this time, we offer virtual services to all Arizona residents. Unfortunately licensing laws prevent us from seeing clients outside of Arizona at this time.

  • A slot is held exclusively for you. If you cancel under 24 hours, there is a $75 fee. If you no-show the appointment the full session fee is charged.

  • It is nearly impossible to put an exact time on the therapy process because each client is different. In general, you should learn some skills and feel relief in the first few months. However, for clients with significant trauma history it may take longer. Our 10-week programs will equip your teens with the skills and a start to practice!

  • In our mental health treatment, we aim to address the whole person: brain, body, mind, spirit, and lifestyle. We recognize mental health impacts, and is impacted by, all of these factors. When feeling depressed, the body feels tired and lethargic. Depression often leads to isolation and decreased appetite or overeating. This is also true of anxiety, trauma, and more. We aim to address all of the factors contributing in a holistic way, which is where our name “BrainBody” comes from!

  • Oh, you mean Emmy? She is our practice mascot - she represents the emotion “monster” that lies within all of us. Many of us learn to fear her (our inner emotions), so we try to suppress, reject and ignore her. We believe when people don’t learn to handle their own inner Emmy as children and teens, this can cause chronic anxiety, depression, and sadness in adulthood.

    Emmy is pictured as a cartoon to represent childhood and she is a monster which symbolizes how many children learn to fear their emotions. How we learn to manage our emotions as young children often becomes the same techniques we will try to use as teens and adults. Emmy represents the young and “scary” emotions that we try to run from when we are teens and adults.

    Emmy appears on our site displaying the 5 primary emotions: happy, sad, disgusted, afraid, and angry. Have you found them all?

Let us support your teen in learning to manage their emotions today.

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Insurance, Rates, and What to Expect at BrainBody Wellness

Do you accept insurance?

Depending on the provider, we are able to take certain insurance plans. If we are out-of-network or you choose to work with a provider who is out-of-network, we can provide superbills so you can bill your out-of-network benefits.

To determine your coverage, contact your insurance company and ask for your out-of-network benefits for the following CPT codes:
• 90791 – Intake Assessment
• 90837 – 53+ minute session
• 90834 – 37–52 minute session

Which insurance plans do you accept?

• Blue Cross Blue Shield (BCBS) – Accepted by most of our providers
• Aetna – Accepted by most of our providers
• UnitedHealthcare (UHC) – Accepted by the following clinicians:

  • Jennifer Salazar, LPC

  • Lisa Johnson, LPC

  • Jenna Ciancanelli, LPC

We recommend calling your insurance provider and asking specifically about coverage for:
• 90791 – Psychotherapy intake session
• 90837 – Psychotherapy follow-up session

Our team is happy to help you determine the cost of sessions using your insurance plan.

What are your session rates without insurance?

The cost of therapy depends on which provider you choose to work with. If you are not using insurance, our rates are as follows:

Licensed Professional Counselors (LPCs)
• Jennifer Salazar, LPC
• Jenna Ciancanelli, LPC
• Lisa Johnson, LPC
• Intake Session: $195
• Follow-Up Sessions: $175

Licensed Associate Counselors (LACs)
• Intake Session: $150
• Follow-Up Sessions: $135

Where are sessions offered?

We offer in-person therapy sessions at our North Scottsdale office:
📍 7730 E Greenway Rd, Suite 205, Scottsdale, AZ 85260

Please note: Some of our providers offer virtual sessions only, while others provide both in-person and online therapy. When completing our new patient questionnaire, you’ll have the option to select your preference.

At this time, we provide virtual counseling services to all Arizona residents.
Due to state licensing laws, we are unable to see clients outside of Arizona.

What is your cancellation policy?

When you schedule an appointment, that time slot is reserved exclusively for you.
• Cancellations within 24 hours of your appointment incur a $75 fee.
• No-shows are charged the full session fee.

We understand that emergencies happen—please contact us as soon as possible if you need to reschedule.

What is your approach to mental health treatment?

At BrainBody Wellness, we take a holistic approach to therapy, focusing on the whole person—brain, body, mind, spirit, and lifestyle.

We recognize that mental health both impacts and is impacted by every part of life. For example:

  • Depression can lead to fatigue, isolation, and changes in appetite.

  • Anxiety and trauma can cause physical tension and sleep disruption.

Our therapists work to address these interconnected factors through personalized, evidence-based treatment that helps clients restore balance and wellbeing. This integrative approach is what inspired our name: BrainBody Wellness.

How long does therapy take?

The length of therapy varies from person to person. Many clients begin noticing improvements and learning new coping skills within the first few months.

For clients with significant trauma histories or complex needs, therapy may take longer.
We also offer 10-week skills-based programs that equip teens with practical tools to manage emotions, build resilience, and start making lasting changes.

Ready to start your wellness journey?
Book a Consultation →